Shipping Policy

INTERNATIONAL SHIPPING:

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us. 

 

United States

Tracked Standard Shipping

Signed and Tracked Express Shipping: FREE 7-15 Business Days 

 

Handling

All orders will be dispatched from our warehouse within 2 business days, during peak periods this can increase to within 4 business days. They Love Gifts is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

 

Local Destination Tax & Duties

They Love Gifts has no control over any customs or import duties that could be charged when the order reaches the destination country. These charges can cause delays and the customer will be liable to pay for them. They Love Gifts advises the customer to check with the local customs agency before placing the order.

 

PROCESSING TIME VS SHIPPING TIME:

Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, our shipping company for dispatch will then pick up your package. An email with your online tracking information will be available on our website.

Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.